Terms and Conditions
Please read these terms and conditions carefully.
This page tells you information about us and the legal terms and conditions (Terms) on which we sell and you may purchase admission tickets on our website (Site) to you. These Terms will apply to any contract between us for the sale of Services to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Services from our site.
When you place an order through our Site, this will be an offer by you to purchase those items displayed in your shopping basket.
After you place an order, you will be provided with an order reference number, which you should retain. You will then receive an e-mail from us acknowledging that your order has been sent to us for processing.
You should print out and retain your Confirmation email in the event that you need to contact us about your order.
The prices of all tickets are as quoted on our Site from time to time in accordance.
Prices
All ticket purchases are subject to a non-refundable booking fee.
Cancellation by you
Note our cancellation policy: Tickets are non-refundable. In the event that you are unable to visit please contact us 48 hours before your booking, every effort will be made to transfer your tickets to an alternative date. Cancellations made 47 hours or less in advance of your booking are non-transferrable and non-refundable. as per our ticket Terms & Conditions.
Cancellation by us
If we are unable to open or honour your booking due to our own negligence a full refund (including booking fee) will be provided.
In the event of any unforeseeable event beyond our reasonable control we may be required to close. Including, without limitation fire, flood, war, pandemic, governmental lock down or act of god. In such circumstances, your booking fee is non-refundable. Your tickets will be transferrable or at your request, refunded.
Terms & Conditions of use
Tickets purchased online may not be used in conjunction with any other special offer, promotions or vouchers.
Following the purchase of your Digital Ticket no refunds can be given, and you are not able to cancel your tickets or resell them.
All persons covered by the Ticket must enter the attraction at the same time.
Tickets purchased online are only valid for the date for which they were purchased. Should they be used on dates other than that for which they were purchased, we will refuse entry.
If Concession tickets are purchased online, Pili Palas Nature World Ltd reserve the right to ask for proof of status.
If a Reference Number is scanned and shows that it has already been redeemed then entry will be refused.
If you have any questions or any complaints, please contact us.